Technical Support
R&R Telecom stands for reliable, secure and flexible service.
R&R provides switch partition customers with Self-Troubleshooting tools to resolve most common issues instantly. However if problem cannot be solved by customer, R&R offers highly professional Technical Support that is available during normal business hours and 24/7 for emergency situations.
Technical Support provides:
- Signalling and Media stream capturing
- VoIP Packet dissection and analysis
- TDM signalling (SS7/ISDN/CAS) debugging
- Call Blocking by User-defined parameters
- Special requests provisioning
- Demand labor
Technical support is accessible 24/7 through Tech Support Interface available for active Switch Partition Customers.
Sample problems that were resolved by R&R Technical Support:
- Originating client's ISP dropped packets less than 42bytes
- Looping traffic was billed twice
- Terminating carrier had misconfigured ISDN timers
- European carrier misconfigured echo-cancellers on SS7 route
- Originating client misconfigured Cisco dial-peer
- Terminating carrier had False Answer Supervision
- CAS signalling wink start delay wasn't correct
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